DIGITAL PATIENT QUEUEING
ONLINE DIRECT ADMISSIONS
Patients are happier in their living room than in your waiting room.
Allow low-acuity patients to hold their spot in line, online at your ED or urgent care facility using Check-in Express, a cloud-based tool that seamlessly integrates into your health system’s website.
How It Works
Hold a spot in line
Patients select a preferred time and location for their visit to the ER or urgent care through your health system’s website.
Avoid the waiting room
Patients wait in the comfort of home and show up at their designated arrival time.
Have a better experience
Patients feel empowered and experience less anxiety associated with sitting in a crowded waiting room.
1 in 8 patients
come to our urgent care centers through the ER Express tool and a patient who checked in online is probably a customer we would not have without it.
MBA, FACHE President & CEO
CareWell Urgent Care
What you get
Web plug-in pack
Ensure a cohesive and intuitive online experience for your patients.
Custom web graphics
Dynamic book-now button
Mobile-ready online check-in form
Patient text messages
Keep in touch with patients after they check in with automated text alerts.
Provide confirmation of check-ins
Manage patient expectations
Offer easy navigation to your location via GPS
Automatically solicit feedback from patients post-discharge.
Customize survey questions
Deliver positive staff reinforcement
Monitor service quality; address issues in real-time
Your staff has easy access to a secure web-based control panel.
See incoming patient information
Control time slot availability
Run analytics and export patient data
Ready to talk?
More commercially insured patients
Check-in influenced arrival time
Increase patient satisfaction
Patients who use online check-in enjoy the convenience of scheduling their visit and avoiding the waiting room.
Stagger arrival times
Restrict check-ins during busier times to reduce surges. Shift volume to off-peak hours.
Attract new patients
Draw incremental volume. 36% of patients say online check-in influenced which provider they chose.
Improve door-to-bed times
77% of all online check-in patients have door-to-bed times of 20 minutes or less.
Drive conversion rates
Convert website visitors into patients. 48% of visitors complete online check-in.
Load balance patient ﬂow
Draw patients to your locations with the most capacity in real-time.
Shorten wait times
Patients experience shorter wait times in your lobby when they can do more of their waiting at home.
Facilities see a 33% reduction in LWBS shortly after launching online check-in.
Enrich payor mix
Online check-in attracts a tech-savvy demographic with busy lifestyles looking for convenience.
[A quarter are new patients, and those tech-savvy customers]...are generally more likely to have credit cards and good insurance...
It's been nothing but a beneﬁt.”
Dr. Steve Edelstein
Assistant ER Director
Northwestern Lake Forest Hospital
No hardware to install
Acuity-based safety filter
No software to install
Simple 2-step workflow
experience that your patients & staff will love.
5665 New Northside Dr. Suite 540 Atlanta, GA 30328
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