Allow low-acuity patients to hold their spot in line, online at your ED or urgent care facility using Check-in Express, a cloud-based tool that seamlessly integrates into your health system’s website.

How It Works


1
Hold a spot in line
Patients select a preferred time and location for their visit to the ER or urgent care through your health system’s website.
2
Avoid the waiting room
Patients wait in the comfort of home and show up at their designated arrival time.
3
Have a better experience
Patients feel empowered and experience less anxiety associated with sitting in a crowded waiting room.
quote

1 in 8 patients

come to our urgent care centers through the ER Express tool and a patient who checked in online is probably a customer we would not have without it.
Shaun Ginter
MBA, FACHE President & CEO | CareWell Urgent Care

What You Get

Web Plug-in Pack
Web plug-in pack
Ensure a cohesive and intuitive online experience for your patients.
  • Custom web graphics
  • Dynamic book-now button
  • Mobile-ready online check-in form

Patient text messages
Keep in touch with patients after they check in with automated text alerts.
  • Provide confirmation of check-ins
  • Manage patient expectations
  • Offer easy navigation to your location via GPS
Patient Text Messages


Patient Surveys
Patient surveys
Automatically solicit feedback from patients post-discharge.
  • Customize survey questions
  • Deliver positive staff reinforcement
  • Monitor service quality; address issues in real-time


Queue manager
Your staff has easy access to a secure web-based control panel.
  • See incoming patient information
  • Control time slot availability
  • Run analytics and export patient data
Queue Manager
Ready to talk?

Tangible Results

95% Patient Satisfaction
Patient satisfaction
33% Commercially Insured Patients
More commercially insured patients
36% First Time Patients
First-time patients
51% Check-in Influenced Arrival Time
Check-in influenced arrival time


Increase patient satisfaction
Patients who use online check-in enjoy the convenience of scheduling their visit and avoiding the waiting room.
Stagger arrival times
Restrict check-ins during busier times to reduce surges. Shift volume to off-peak hours.
Attract new patients
Draw incremental volume. 36% of patients say online check-in influenced which provider they chose.

Improve door-to-bed times
77% of all online check-in patients have door-to-bed times of 20 minutes or less.
Drive conversion rates
Convert website visitors into patients. 48% of visitors complete online check-in.
Load balance patient flow
Draw patients to your locations with the most capacity in real-time.

Shorten wait times
Patients experience shorter wait times in your lobby when they can do more of their waiting at home.
Reduce LWBS
Facilities see a 33% reduction in LWBS shortly after launching online check-in.
Enrich payor mix
Online check-in attracts a tech-savvy demographic with busy lifestyles looking for convenience.
quote
[A quarter are new patients, and those tech-savvy customers]...are generally more likely to have credit cards and good insurance...
It's been nothing but a benefit.”
Dr. Steve Edelstein
Assistant ER Director | Northwestern Lake Forest Hospital
Online Check-in HIPAA-compliant
Online Check-in Custom implementation
Online Check-in No hardware to install
Online Check-in Cloud-based
Online Check-in Acuity-based safety filter
Online Check-in No software to install
Online Check-in Mobile-friendly
Online Check-in Simple 2-step work-flow
Online Check-in Private-label
A more convenient experience that your patients & staff will love.