Patients hold a place in line by picking a time slot through your website
Your staff are alerted to inbound patients and are better prepared for their arrival
Patients experience a shorter length of stay and higher satisfaction
70% of patients using online check-in represented new customers at a Texas-based ER
28% of patients using online check-in selected a time slot between 10 am to 12 pm at an Illinois-based health system's seven urgent care locations, which shifted census and eased the early morning surge
95% of patients who used the service said they would recommend it to friends and family
30% of patients surveyed said that online check-in influenced which health system they chose
“The Check-in Express tool on our website has been very effective for CareWell in improving efficiency and driving volume. One in eight patients comes to our urgent care centers through the ER Express tool and a patient who checked in online is probably a customer we would not have without it.”
- Shaun Ginter, MBA, FACHE President & CEO CareWell Urgent Care
“ER Express worked with us to customize the solution to fit our brand and patients started using online check-in within 24 hours of the go-live.”
- Kristyn Eldridge Marketing Team Leader First Choice ER
"[A quarter are new patients, and those tech-savvy customers]...are generally more likely to have credit cards and good insurance [than others]...It's been nothing but a benefit."
- Dr. Steve Edelstein Assistant ER Director Northwestern Lake Forest Hospital
"The wait times used to be my main complaint, but now this service (ER Express) makes it better. I wish that I had known about it before. It was great."
“The fastest experience. We would have gone to another [clinic] if it were not for ER Express. All-around great experience.”
Seamless Experience; Never Redirect Patients to a Third-party Site
Flat Monthly Fee; No Set Up Costs; Always Free for Patients
Onsite Staff Training Delivered by Our Team of Practicing ED Clinicians
ED staff adjusted capacity settings to open up time slot in the early morning hours
50% of reservations were made by patients for early morning time slots, shifting low acuity volume to off-peak hours
To encourage "comparison shopping", the health system displayed open time slots for the ED and urgent care locations side-by-side, which helped patients see that urgent care could offer faster care for less sick patients
70% of patients who checked in chose urgent care, which helped de-congest the ED
The hospital promoted the convenience of its Check-in Express app via search engine marketing, billboard, and radio
64% of their monthly reservations came from a mobile device, and 50% of patients said they chose this ED over a neighboring hospital's because of online check-in
Check-in Express gave ED staff advance notice of patients' pending arrival, their chief complaint, and basic demographics
84% of all Check-in Express patients had door-to-bed times of 20 minutes or less
No. Patients are simply sending advance notification, and getting to do some of their waiting at home.
No. We will try to see patients as soon as possible, but we will still always prioritize the sickest patients first.
The patient with a reservation will have been waiting just as long as those patients—but will have done her/ his waiting at home. And the sickest patients will still be seen first.
The system can be limited to allow only one reservation per hour, and only during certain hours. If it gets busier than normal, staff can dial down the availability of reservations at any time.
The software has algorithms that read the chief complaint and block the patient from making a reservation if the symptoms meet certain criteria, such as chest pain.
We customize all patient-facing collateral, including our web widget and reservation form, to fit your branding requirements. You have complete flexibility in what you call the online check-in system and where you choose to reference ER Express, if at all.
Yes, however, a soft launch is the best way to start using Check-in Express because it allows staff to get comfortable with the process and know that it is working. Clients often begin opening just one time slot an hour and giving it a few weeks before executing on any marketing efforts.
Real-time reports are included with the system and include metrics for volume of registrations and hourly breakdowns, new versus existing patients, capture rates (or conversion rates), mobile versus desktop users, and more.
Check-in Express works very effectively to shift loads to off-peak hours. Patients who prefer to wait at home are willing to select a time slot posted on your website if they know they will wait less and be seen sooner upon arrival. Clients typically set the system as walk-in only during typically crowded times of the day.
Pending arrival alerts will appear in the backend dashboard that only your staff can see. In addition, and combination of telephone, fax, and other notifications will be set up for specific members of your staff based on your needs.